We send orders out twice a week from the farm. This page sets out our delivery rates, what to expect, and your options if anything goes wrong. For the broader legal terms see ourterms & conditions.
1. Where we ship
We currently ship to mainland United Kingdom, Northern Ireland, and the Channel Islands. International shipping will follow — sign up to our newsletter to be told when it goes live.
2. Rates & timings
- Standard UK delivery — Royal Mail Tracked 48, 2–3 working days,£4.99
- Free UK delivery — automatically applied on orders over £40
Highlands & Islands, Northern Ireland, and the Channel Islands may take an additional 1–2 working days. Rates are the same.
3. When we dispatch
Orders placed by 12pm on a working day are usually dispatched within two working days. We ship Tuesdays and Thursdays from the farm so jars don't sit in a depot over a weekend. If you need an order urgently, emailhello@stlow.co.uk and we'll do what we can.
4. Packaging
We use recyclable cardboard and paper void fill — no plastic peanuts. Our jars are glass and fully recyclable; we encourage you to wash and reuse them. The shipping box and inner wrap go in your kerbside recycling.
5. Tracking
Every order ships with tracking. You'll receive a confirmation email with a tracking link when your parcel leaves the farm. If your parcel hasn't arrived within 10 working days of dispatch, get in touch and we'll chase it.
6. Missed deliveries
If you're not in, Royal Mail will leave a card and either attempt redelivery or hold the parcel at your local delivery office. Parcels not collected within 18 days are returned to us; we can resend at your cost, or refund the product (less the original postage).
7. Returns & refunds
Tallow is a perishable food product. For food safety reasons we can't accept returns of opened jars unless they are faulty.
Unopened, undamaged jars can be returned within 14 days of delivery for a full refund of the product price. You cover the return postage. We recommend using a tracked service — we can only refund items we actually receive back.
To start a return, email hello@stlow.co.uk with your order number. We'll send return instructions and process the refund within 14 days of receiving the goods back.
8. Damaged or wrong items
If your order arrives damaged, or we've sent the wrong thing, email us a photo within 48 hours of receiving the parcel and we'll either replace the item or refund you in full — whichever you prefer. You won't need to return the damaged goods.